About this job
Open application
The Role: To be the day to day contact on allocated areas of accounts, on both an internal and external basis. Delivering an efficient, effective and profitable service.
Understands both his / her account’s dynamics as well as the agency’s to ensure he / she is balancing between agency’s systems and finances while primarily maintaining client’s business interests. Responsibilities Client · Develop and maintain a close and productive relationship with relevant client contacts, acting with integrity at all times.
· Identify problems as they arise with Line Manager.
· Provide day to day contact with client.
· Respond promptly to client requests, managing expectations in terms of speed and delivery of response, using appropriate briefing/admin structures. · Work with Account Manager to ensure all jobs are scheduled on time and budget and monitor progress through the Agency (using appropriate admin recording procedures).
· Issue and distribute regular ‘work in progress’ reports internally and externally. · Issue contact reports for key meetings and telephone conversations within 24 – 48 hours,
gaining Account Manager approval prior to distribution.
· Work with Account Manager to research and prepare background information for briefs/pitches/presentations.
· Develop an understanding of client’s business. · Has the ability to build and improve on Client’s briefs to make them more relevant / inspiring to creative · Builds client confidence by demonstrating an ability to creatively manage and deliver quality product, on time, on strategy and on budget Business · Has a fresh view on things and is comfortable providing input and ideas and participating in team brainstorms · Develops a solid understanding of integrated advertising skills and the power of effective advertising · Able to present ideas with conviction · Expected to monitor project plan every step of the way · Constantly striving to achieve company goals with passion and energy and working to achieve your full potential · Keep appropriate records and audit trail of all jobs and all client communications and follow up billing process · An unrivalled level of organization is expected so that all campaigns run efficiently, with other team members relying on project organization in order to meet deadlines and understand client expectations. · Creative and innovative thought processes · The ability to identify new business opportunities & leads · Constantly supports his seniors to ensure their vision and plans are achieved, especially during pitches · Is up to date with Social Media channels, including Client’s competitive set · Has the basic knowledge of any social/digital technical requirements to be able to smoothly manage any media deliverables · Effectively prioritizes all studio requirements, involving relevant creative team to ensure approval on significant artwork changes · Maintains a systematic and efficient filing system · Liaises with appropriate Financial Administrator to ensure accurate and timely billing, monitoring ongoing costs throughout individual Campaigns Professional · Is the ultimate project manager assistant; knows how to get it done. Is the go-to person for the execution of all advertising plans · Has good knowledge and understanding of agency processes and the time required to complete each stage. Can formulate the implication of changes to budget and delivery timelines · Displays a superior understanding of the needs of each department that will be involved in the execution of client projects. Provides key, relevant information to these departments in a timely manner · Effectively fields questions from various departments pertaining to a brand/project, by demonstrating an understanding of client objectives, issues and requirements · Proactively identifies opportunities to own and lead specific projects, and contribute to internal and external briefings and presentations · Ensures all internal reporting process for his jobs are done in a timely manner: o Job numbers o Jobs closing o Correct timesheet allocation o Invoicing and financial process Leadership · Takes responsibility and ownership for actions taken and results · Ability to solely handle medium sized campaign and assist on large scale projects · Knows how to influence and lead creative teams · Negotiating and motivating other employees Skills and Experience
- 1-2 years of experience
- Client Relationship Management
- Project Coordination and Execution
- Campaign Strategy and Planning
- Budgeting and Financial Management
- Performance analysis and Reporting
- Saudi National Preferred